Faqs

SELECT THE DESIRED PRODUCT AND ADD TO BAG. YOU CAN CONTINUE SHOPPING OR EDIT YOUR BAG AND THEN PROCEED TO CHECKOUT

AT CHECKOUT, YOU CAN EITHER LOG INTO YOUR ACCOUNT, CREATE AN ACCOUNT, OR CHECKOUT AS A GUEST

IF YOU NEED ANY HELP DURING CHECKOUT, PLEASE CONTACT US AT HELP@TENSPLACESTORE.COM AND WE'LL BE HAPPY TO ASSIST YOU

WE PROCESS AND COMPLETE ORDERS AS QUICKLY AS POSSIBLE

IF YOU HAVE ANY MODIFICATION REQUESTS OR NEED TO CANCEL, PLEASE CONTACT US IMMEDIATELY AT HELP@TENSPLACESTORE.COM

WE CANNOT GUARANTEE THAT WE WILL BE ABLE TO CANCEL OR MODIFY YOUR ORDER, BUT WE WILL TRY OUR BEST TO ACCOMMODATE ALL REQUESTS

WE ACCEPT APPLE PAY, VISA, MASTERCARD, AND TABBY AND TAMARA INSTALLMENT-FREE PAYMENTS.

 IF YOU EXPERIENCE ANY ISSUES WITH PAYMENT,  PLEASE REACH OUT AT HELP@TENSPLACESTORE.COM AND WE'LL HELP YOU SORT IT OUT

DUE TO A KNOWN ISSUE WITH APPLE PAY ON SHOPIFY FOR UAE ACCOUNTS, THE SHIPPING ADDRESS MAY NOT PROCESS CORRECTLY. SHOPIFY AND APPLE ARE WORKING ON A FIX, BUT IN THE MEANTIME, PLEASE UPDATE YOUR APPLE PAY SETTINGS:

• GO TO YOUR APPLE PAY SETTINGS ON YOUR DEVICE.
• UPDATE THE SHIPPING ADDRESS SO THE "AREA" FIELD LISTS YOUR EMIRATE (E.G., DUBAI, ABU DHABI) INSTEAD OF A TOWN OR SPECIFIC LOCATION.
• PROCEED TO CHECKOUT ON OUR STORE, AND APPLE PAY SHOULD WORK SMOOTHLY.

IF YOU ENCOUNTER ANY ISSUES, PLEASE REACH OUT TO US AT HELP@TENSPLACESTORE.COM, AND WE’LL ASSIST YOU

UAE
SAME-DAY DELIVERY IF YOU ORDER BEFORE 2PM (EXCL. SUNDAY)
NEXT-DAY DELIVERY IF YOU ORDER AFTER 2PM (EXCL. SUNDAY)

REST OF GCC (3 TO 5 WORKING DAYS)
SAUDI
KUWAIT
QATAR
BAHRAIN
OMAN

REST OF WORLD (3 TO 5 WORKING DAYS)
UK
EUROPE
US
CANADA
RUSSIA
INDIA

UAE
SAME DAY DELIVERY - AED 20 (EXCL. SUNDAY)
NEXT DAY DELIVERY - AED 15 (EXCL. SUNDAY)
FREE SAME DAY DELIVERY ON ORDERS OVER AED 550 (BEFORE 2PM). ORDERS PLACED AFTER 2PM WILL BE DELIVERED THE NEXT DAY (EXCL. SUNDAY)

GCC - SAUDI ARABIA. KUWAIT, QATAR, OMAN
2 TO 3 WORKING DAYS - AED 40
FREE DELIVERY ON ORDERS OVER AED 750
IMPORT VAT AND DUTIES ARE THE CUSTOMER’S RESPONSIBILITY

REST OF WORLD (3 TO 5 WORKING DAYS)
USA, CANADA, UK & EUROPE (EXCLUDING SPAIN) - AED 100
RUSSIA & SPAIN - AED 200
INDIA - AED100

YES, WHEN YOU PLACE AN ORDER YOU WILL RECEIVE A CONFIRMATION EMAIL FOLLOWED BY A SHIPPING EMAIL INCLUDING A TRACKING LINK

IF YOU HAVE RECEIVED THE WRONG ITEM, OR MISSING PART OF YOUR ORDER, CONTACT US VIA HELP@TENSPLACESTORE.COM

IF THE DELIVERY ATTEMPT FAILS THE CARRIER WILL CALL YOU TO REARRANGE YOUR DELIVERY

TO RETURN AN ITEM PLEASE EMAIL US WITH YOUR ORDER NUMBER AT HELP@TENSPLACESTORE.COM AND REQUEST A RETURN. WE WILL AIM TO GET BACK TO YOU WITHIN 24 HOURS

WE OFFER FREE RETURNS FOR ALL OF OUR PRODUCTS WITHIN 14 DAYS. ITEMS MUST BE IN THEIR ORIGINAL CONDITION AND INCLUDE ALL LABELS

YOU WILL BE REFUNDED IN FULL WITHIN 8-10 BUSINESS DAYS AFTER WE’VE PROCESSED YOUR RETURN

WE DO NOT OFFER EXCHANGES. HOWEVER, YOU CAN RETURN THE PRODUCT WITHIN 14 DAYS AND PLACE A NEW ORDER

WE RECOMMEND USING OUR MEASUREMENTS & FIT TAB ON THE PRODUCT PAGE WHICH WILL HELP YOU SELECT THE MOST SUITABLE SIZE BASED ON YOUR MEASUREMENTS

IF AN ITEM DOES NOT FIT YOU CAN RETURN THE PRODUCT AND PLACE A NEW ORDER FOR THE CORRECT SIZE 

MOBILE
CLICK ON THE PROFILE ICON AT THE TOP RIGHT HAND SIDE OF THE PAGE, THEN SELECT CREATE ACCOUNT AND COMPLETE THE REGISTRATION PROCESS

DESKTOP
CLICK ON THE ACCOUNT TAB AT THE TOP RIGHT HAND SIDE OF THE PAGE, THEN SELECT CREATE ACCOUNT AND COMPLETE THE REGISTRATION PROCESS

MOBILE
CLICK ON THE PROFILE ICON AT THE TOP RIGHT HAND SIDE OF THE PAGE, THEN SELECT FORGOT PASSWORD AND COMPLETE THE PROCESS

DESKTOP
CLICK ON THE ACCOUNT TAB AT THE TOP RIGHT HAND SIDE OF THE PAGE, THEN SELECT FORGOT PASSWORD AND COMPLETE THE PROCESS

NO YOU DO NOT NEED AN ACCOUNT TO PLACE AN ORDER, YOU CAN CHOOSE TO CHECKOUT AS A GUEST