Faqs

SELECT THE DESIRED PRODUCT AND ADD TO BAG. YOU CAN CONTINUE SHOPPING OR EDIT YOUR BAG AND THEN PROCEED TO CHECKOUT

AT CHECKOUT, YOU CAN EITHER LOG INTO YOUR ACCOUNT, CREATE AN ACCOUNT, OR CHECKOUT AS A GUEST

IF YOU NEED ANY HELP DURING CHECKOUT, PLEASE CONTACT US AT HELP@TENSPLACESTORE.COM AND WE'LL BE HAPPY TO ASSIST YOU

WE PROCESS AND COMPLETE ORDERS AS QUICKLY AS POSSIBLE

IF YOU HAVE ANY MODIFICATION REQUESTS OR NEED TO CANCEL, PLEASE CONTACT US IMMEDIATELY AT HELP@TENSPLACESTORE.COM

WE CANNOT GUARANTEE THAT WE WILL BE ABLE TO CANCEL OR MODIFY YOUR ORDER, BUT WE WILL TRY OUR BEST TO ACCOMMODATE ALL REQUESTS

WE ACCEPT APPLE PAY, VISA AND MASTERCARD

 IF YOU EXPERIENCE ANY ISSUES WITH PAYMENT,  PLEASE REACH OUT AT HELP@TENSPLACESTORE.COM AND WE'LL HELP YOU SORT IT OUT

UAE
SAME-DAY DELIVERY IF YOU ORDER BEFORE 2PM (EXCL. SUNDAY)
NEXT-DAY DELIVERY IF YOU ORDER AFTER 2PM (EXCL. SUNDAY)

REST OF GCC (3 TO 5 WORKING DAYS)
SAUDI
KUWAIT
QATAR
BAHRAIN
OMAN

REST OF WORLD
WE ARE CURRENTLY ONLY SHIPPING TO THE GCCOTHER COUNTRIES COMING SOON

UAE
SAME DAY DELIVERY - AED 30 (EXCL. SUNDAY)
NEXT DAY DELIVERY - AED 25 (EXCL. SUNDAY)
FREE SAME DAY DELIVERY ON ORDERS OVER AED 550 (BEFORE 2PM). ORDERS PLACED AFTER 2PM WILL BE DELIVERED THE NEXT DAY (EXCL. SUNDAY)

GCC - SAUDI ARABIA. KUWAIT, QATAR, OMAN
3 TO 5 WORKING DAYS - AED 50
FREE DELIVERY ON ORDERS OVER AED 1000
IMPORT VAT AND DUTIES ARE THE CUSTOMER’S RESPONSIBILITY

YES, WHEN YOU PLACE AN ORDER YOU WILL RECEIVE A CONFIRMATION EMAIL WITH A TRACKING LINK

IF YOU HAVE RECEIVED THE WRONG ITEM, OR MISSING PART OF YOUR ORDER, CONTACT US VIA HELP@TENSPLACESTORE.COM

IF THE DELIVERY ATTEMPT FAILS THE CARRIER WILL CALL YOU TO REARRANGE YOUR DELIVERY

TO RETURN AN ITEM PLEASE EMAIL US WITH YOUR ORDER NUMBER AT HELP@TENSPLACESTORE.COM AND REQUEST A RETURN. WE WILL AIM TO GET BACK TO YOU WITHIN 24 HOURS

WE OFFER FREE RETURNS FOR ALL OF OUR PRODUCTS WITHIN 14 DAYS. ITEMS MUST BE IN THEIR ORIGINAL CONDITION AND INCLUDE ALL LABELS

YOU WILL BE REFUNDED IN FULL WITHIN 8-10 BUSINESS DAYS AFTER WE’VE PROCESSED YOUR RETURN

WE DO NOT OFFER EXCHANGES. HOWEVER, YOU CAN RETURN THE PRODUCT WITHIN 14 DAYS AND PLACE A NEW ORDER

WE RECOMMEND USING OUR MEASUREMENTS & FIT TAB ON THE PRODUCT PAGE WHICH WILL HELP YOU SELECT THE MOST SUITABLE SIZE BASED ON YOUR MEASUREMENTS

IF AN ITEM DOES NOT FIT YOU CAN RETURN THE PRODUCT AND PLACE A NEW ORDER FOR THE CORRECT SIZE 

MOBILE
CLICK ON THE PROFILE ICON AT THE TOP RIGHT HAND SIDE OF THE PAGE, THEN SELECT CREATE ACCOUNT AND COMPLETE THE REGISTRATION PROCESS

DESKTOP
CLICK ON THE ACCOUNT TAB AT THE TOP RIGHT HAND SIDE OF THE PAGE, THEN SELECT CREATE ACCOUNT AND COMPLETE THE REGISTRATION PROCESS

MOBILE
CLICK ON THE PROFILE ICON AT THE TOP RIGHT HAND SIDE OF THE PAGE, THEN SELECT FORGOT PASSWORD AND COMPLETE THE PROCESS

DESKTOP
CLICK ON THE ACCOUNT TAB AT THE TOP RIGHT HAND SIDE OF THE PAGE, THEN SELECT FORGOT PASSWORD AND COMPLETE THE PROCESS

NO YOU DO NOT NEED AN ACCOUNT TO PLACE AN ORDER, YOU CAN CHOOSE TO CHECKOUT AS A GUEST